Privacy Policy

The personal information we collect depends on how you interact with Motoplus.

Information you provide to us

When you contact us, request a demonstration or enquire about Motoplus, we may collect:

• Your name
• Dealership or business name
• Email address
• Telephone number
• Information you include in an enquiry or message
• Information about your dealership, website or requirements

If you become a Motoplus customer, we may also collect:

• Business contact details
• Billing and account information
• Information needed to set up and manage your Motoplus service
• Support requests and correspondence
• Information relating to your dealership website and Motoplus configuration

We do not intentionally request special category personal information through the Motoplus website.

When you use our website, certain technical information may be collected automatically by our website, hosting provider and any analytics or security services we use.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location based on IP address
• Referring website
• Date and time of visits
• Website interaction and performance information
• Security and diagnostic information

Some of this information may be collected using cookies or similar technologies.

More information is available in our Cookie Policy.

We may use personal information to:

• Respond to enquiries
• Arrange and provide Motoplus demonstrations
• Discuss your dealership's requirements
• Set up and provide Motoplus services
• Build, configure or manage a dealer website where this forms part of the service
• Provide technical support
• Manage our relationship with customers
• Send service-related communications
• Process payments and maintain business records
• Improve Motoplus and our website
• Monitor website reliability and security
• Prevent fraud, misuse or unauthorised access
• Comply with legal, tax, accounting or regulatory requirements
• Promote Motoplus where permitted by law

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to provide Motoplus to you, manage your account, provide support or take steps you have requested before entering into an agreement.

Legitimate interests

Where processing is reasonably necessary for the operation and development of Motoplus or Soltra Studio, provided those interests are not overridden by your rights.

This may include:

• Responding to business enquiries
• Improving our website and services
• Maintaining website and service security
• Managing customer relationships
• Keeping appropriate business records

Legal obligation

Where we are required to process information to comply with a legal, tax, accounting or regulatory requirement.

Consent

Where we specifically ask for your consent, including certain types of electronic marketing or cookies where consent is required.

Where processing is based on consent, you can withdraw that consent at any time.

We may occasionally contact existing customers or people who have shown an interest in Motoplus about relevant services, features or updates where permitted by law.

Where consent is required, we will ask for it before sending marketing communications.

You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting info@moto-plus.co.uk .

Service messages relating to an active Motoplus account are not marketing communications and may still be sent where necessary.

Motoplus includes an optional Facebook integration known as Motoplus Social.

This allows a dealership to connect its Facebook Page to Motoplus so vehicle information and dealership content can be published to that Page.

When a dealership connects Facebook, Motoplus may receive information from Meta that is required to establish and maintain the connection.

This may include:

• Facebook Page name
• Facebook Page ID
• Page access token
• Connection and permission information required by Meta

Motoplus Social is designed so that these connection details are stored within the individual dealer's own WordPress website database.

Motoplus does not operate a central database containing every dealer's Facebook Page access tokens.

The Page access token is used only to perform actions authorised by the dealership through Motoplus, such as publishing approved vehicle-related content to the connected Facebook Page.

The token is not sold or used for advertising purposes.

A dealership can disconnect its Facebook Page from Motoplus at any time.

Disconnecting the account removes the stored Facebook connection details from the dealership's WordPress database.

Removing Motoplus through Facebook's Apps and Websites settings will also revoke Motoplus's access on Meta's side.

Previously published Facebook posts are not automatically removed when the connection is disconnected. These can be managed directly through the dealership's Facebook Page.

More information is available on our separate Data Deletion Instructions page.

Meta may independently process information according to its own privacy policies when you use Facebook or connect a Facebook account.

Motoplus may allow dealers to receive or manage customer enquiries through their own dealer website.

Where a dealership uses Motoplus to collect information from its own customers or prospective customers, the dealership will normally be responsible for deciding how that information is used.

In these circumstances, the dealership may act as the data controller and Motoplus or Soltra Studio may act as a service provider or processor where appropriate.

Dealers are responsible for ensuring that their own website privacy notices accurately explain how they collect and use customer information.

We do not use a dealer's customer enquiry information for our own unrelated marketing purposes.

We only share personal information where reasonably necessary to operate Motoplus, provide our services or comply with the law.

This may include:

• Website and hosting providers
• Email and communications providers
• Website form or customer-management services
• Payment and accounting providers
• Technical service providers
• Security and analytics providers
• Meta, where a user chooses to connect Facebook
• Professional advisers such as accountants or legal advisers
• Government, regulatory or law-enforcement bodies where legally required

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate protections are in place.

We do not sell or rent personal information to third parties.

Some technology providers used to operate Motoplus may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure the transfer is made in accordance with applicable UK data protection requirements.

This may include using recognised adequacy arrangements or appropriate contractual safeguards.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time may depend on the type of information and our relationship with you.

For example:

• Enquiry information may be retained while an enquiry is active and for a reasonable period afterwards.
• Customer information may be retained for the duration of the customer relationship and afterwards where necessary for support, dispute resolution, accounting or legal obligations.
• Financial and transaction records may be retained for the period required by applicable tax and accounting rules.
• Support correspondence may be retained where necessary to maintain an appropriate record of the service provided.
• Facebook Page access tokens and connection details are retained on the dealer's website while the Facebook connection remains active and are removed when the dealer disconnects the integration.

We periodically review information we hold and delete or anonymise information when it is no longer required.

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

No website or internet transmission can be guaranteed to be completely secure, but we take appropriate steps to reduce risks and protect the systems we operate.

The Motoplus website may use cookies and similar technologies for purposes including:

• Website functionality
• Security
• Remembering user preferences
• Measuring website usage
• Improving website performance

Some cookies may be used without consent where permitted by law. Other cookies will only be used where the required permission has been obtained.

You can find more information in our Cookie Policy.

Depending on the circumstances, UK data protection law may give you rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information in certain circumstances
• Ask us to restrict how information is used
• Object to certain processing
• Request the transfer of information where applicable
• Withdraw consent where we rely on consent

Some rights depend on the circumstances and may not apply in every situation.

To exercise a right, contact info@moto-plus.co.uk .

We may need to verify your identity before completing a request.

Your right to object

You have the right to object to certain processing carried out on the basis of legitimate interests.

You also have the right to object at any time to the use of your personal information for direct marketing.

If you are concerned about how Motoplus or Soltra Studio has collected, used or protected your personal information, please contact us at info@moto-plus.co.uk .

Please include enough information for us to understand and investigate your concern.

We will acknowledge a data protection complaint within 30 days of receiving it.

We will investigate complaints appropriately and without undue delay and will keep you informed where necessary.

Once our investigation is complete, we will explain the outcome.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Motoplus is a business service intended for motor dealers and other business users.

Our website and services are not directed at children and we do not knowingly collect personal information from children through the Motoplus website.

Our website may contain links to other websites or services.

We are not responsible for the privacy practices of third-party websites. You should review their privacy information before providing personal information to them.

We may update this Privacy Policy from time to time to reflect changes to Motoplus, the services we use or applicable legal requirements.

The latest version will always be published on this page and the date at the top will be updated.

For questions about this Privacy Policy, your personal information or a data protection complaint, contact: